Hey There!
I am

Ifiok Udongwo

a Customer Success Manager

a Digital Transformation Enthusiast

an Entrepreneur

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Exploring topics on business, career, and digital tools

Contact me

ABOUT ME

I’m a Nigerian living in Paris. I left my job and family in Nigeria to pursue my MBA, and after completing my studies, I decided to stay. I wanted to learn French, travel, and explore new opportunities—both in my career and in life. And that’s exactly what I did: explore. At heart, I am a businesswoman with a passion for technology. While running a tour business in Paris, I spent time learning about various modern technologies, always seeking ways to merge my interests and expand my knowledge. It has been a journey—one filled with challenges, growth, and transformation. I won’t sugarcoat it; it hasn’t always been easy. But through it all, I have evolved, and I know I have experiences worth sharing. Then again, don’t we all? Through this platform, I’ll be sharing snippets of my journey—past, present, and future—along with the lessons I’ve learned along the way. So, stay tuned!

I can work from everyhere.

After exploring various business and technology tools, I now focus on helping businesses make the best use of technology—because that’s what I’ve always wanted to do. Some tools have fascinated me more than others (you’ll see!), but my work now spans everything from digital marketing strategies and CRM solutions to operational efficiency.

But that’s not all. If there’s one thing I’ve learned from experience, it’s that implementation is king. Success isn’t just about choosing the right tools; it’s about stakeholder management, data-driven decision-making, and ensuring solutions are fit for purpose.And this principle doesn’t just apply to technology—but you already knew that.

I’ve talked about my love for business and technology, but what truly qualifies me is my ability to build and nurture successful customer relationships. With over seven years of experience in customer-facing roles across both B2B and B2C sectors, I have a strong track record of driving customer engagement and fostering satisfaction and loyalty across businesses of all sizes.

Beyond that, I’ve managed business partners, worked closely with senior management, led my own teams, and executed projects successfully. My credibility isn’t just built on research and passion—it comes from real, hands-on experience and a relentless drive to grow and improve.

So, you can trust me. Not just because I say so, but because I’ve done the work, learned the lessons, and continue to evolve every day.

WHAT I DO
Transforming Operations & Customer Interactions with Modern Digital Tools
I’m a B2B digital solutions strategist focused on transforming customer experiences and optimizing business operations through innovative digital solutions. I’m expanding my expertise in AI and cloud solutions, empowering businesses to achieve improved revenue and efficiency.
01
Customer Success
02
Project Management
03
CRM
04
Digital Strategy
05
Modern Technology
01
03
04
05
MY RESUME

I am a customer-focused professional with a passion for digital tools. With seven years of experience in customer success and operations, I have successfully collaborated with cross-functional teams and led multiple business projects. My expertise lies in enhancing customer engagement, streamlining business operations, and leveraging technology to drive efficiency a

My Experiences
1
2022 - now
Entrepreneur
Astra Via Tours
As the founder and entrepreneur behind Astra Via Tours, I’ve been instrumental in driving business growth, forging strategic partnerships, and optimizing product channels. I’ve led social media strategies and developed customer-focused experiences that have fueled our success.
2
2020 - 2022
Operations and Supply Chain Manager
EssilorLuxoticca
As Operations Manager, I successfully led the upgrade of the MS D365 ERP solution, optimizing business processes and enhancing operational efficiency. I also implemented a customer web ordering system in Nigeria, achieving a 20+% adoption rate in the first year. My role involved training and onboarding both internal and external users, as well as collaborating with digital, marketing, operations, and finance teams to drive seamless digital project execution.
3
2018-2020
Customer Success Manager
Essilor International
As Customer Service Manager, I led the implementation of a go-to-market (GTM) strategy for multiple customer segments, guiding both sales and customer service teams of 10 people to execute and monitor business performance. I worked closely with the marketing team to develop newsletters, promotions, and digital strategies, ensuring that ROI and performance targets were consistently met.
4
2016-2018
Customer Service Executive
Essilor International
As a Customer Service Executive, I served as the Key Account Manager, handling top customers responsible for 50% of the business. I was also a key user of Microsoft Dynamics, Qlik BI, and other tools, leading their implementation in Nigeria. Additionally, I took on the responsibility of onboarding new team members and customers, ensuring smooth integrations and fostering long-term relationships.
My Education
1
2020-2022
MBA - General Management and Administration
Lagos Business School - Lagos
During my MBA, I gained a strong management, finance, and strategy foundation. I also earned multiple international certifications, focusing on digital business, from prestigious partner schools such as Hitotsubashi ICS in Japan, IIM Bangalore, and more.
2
2022-2022
Masters Exchange Program- International Management
IESEG School of Management- Paris
As part of my MBA program, I completed an international module in France, gaining valuable cultural insights and broadening my global perspective on business practices.
3
2011-2015
Computer Science and Engineering
University of Mines and Technology - Tarkwa
In my 4-year course, I gained a solid foundation in computer science, covering key areas such as programming in multiple languages, software design and development, and data management. I have a strong understanding and commitment to mastering these technical disciplines.
4
2025
Salesforce Admin Certification
Salesforce
5
April 2025
Project Management Professional
PMI
6
2025
Microsoft Dynamics Certification
Microsoft

My Expertise 

1 %
Customer Success
1 %
Project Management
1 %
Business Development
1 %
Marketing Operations
1 %
Salesforce Admin & Marketing Cloud
1 %
Microsoft Dynamics 365
1 %
Google Marketing Platform
1 %
Data Analytics with Python
Unstuck: Lessons on Career, Change, and Growth is a guide for wo(men) who are feeling stuck, uncertain, or frustrated in their careers. Whether you're starting out, navigating a career pivot, or simply seeking a change, this book shares real-life insights and practical advice to help you move forward with clarity and confidence. I draw from my own experiences of overcoming obstacles, embracing change, and finding purpose (over and over again). Still a work in progress, I hope this book will help you find the courage to keep growing, no matter where you are in your journey, and show you that the road ahead is full of opportunity.
Ifiok
RECENT BLOG

Thoughts & Musings

Are You the CEO?

Are You the CEO? (Part 2)

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    DIGITAL TOOLS
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    PROJECT MANAGEMENT
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